Return And Refund

At Dulge, we strive to provide our customers with the best shopping experience, satisfaction, and high-quality living products.

Please carefully review our return, refund, and exchange policy before making a purchase to ensure a smooth process.

• We are not responsible for refunds or exchanges if a customer finds a product unsuitable for their circumstances or conditions after opening and using it. If you have any medical conditions, we strongly advise consulting a professional before purchasing our products.

• If your product gets damaged during shipping, please contact us within 72 hours of delivery. Send us an email explaining the issue, and we will respond within 48 hours to find the best solution.

• In the case of a few days' delay in delivery, we do not offer refunds until the customer receives the products and sends them back to us (if it's a change of mind).

• We offer a 30-day return and refund or exchange policy. Some products may have an extended manufacturer's warranty of up to 6 months to 1 year. Please check the product listing for specific details.
• The 30-day return period starts from the day customers receive the product, not from the day they start using it.
• If there is any issue with the product during our warranty period, we may replace the product with a new one-not necessarily we will refund in full.

• Unless there is a quality issue within 30 days, we do not accept returns for opened and used products.

• Once we provide proof of delivery, we are not liable for any lost or stolen items from the customer's premises.

• If items are undeliverable due to signature requirements or absence, customers must pick them up from the local depot. If the item is returned to us for this reason, a double shipping fee will apply.

• If you encounter any issues with the product's quality, please inform us promptly and discontinue its use.

• Customers initiating exchanges or returns must send the product back to us within seven business days. Failure to provide a return tracking number within this timeframe will result in the return being rejected.

• Customers will be responsible for return postage costs in cases of choosing the wrong color, wrong product, or change of mind. Both-way shipping fees will apply.

• No refunds or exchanges will be provided for "Clearance Sale" products. Additionally, no reviews are allowed for these items if there are quality issues.

• For change-of-mind refunds, the product must remain unopened in its original packaging. Customers will be responsible for both-way shipping costs.

• Please send photos and videos addressing the product issue before returning it. Our team must approve the return first.

• Once we receive the product, we will inspect it according to our terms and conditions. If everything is in order, we will process the refund within 5 business days.
• We will provide proof of the refund, and any delays from your payment provider's side should be addressed with them directly.

• Customers are not eligible for a refund or exchange until they have received the products and sent them back to us.

• Returns or refunds will be denied if any "Free Gifts" or bonus items included in the bundle are not returned.

• We are not liable for any damage caused by unprofessional or DIY handling at home, nor for any misuse or abuse of the product.
• Some lighting products require professional installation so do not DIY them.
• We do not take any responsibility if any product gets damaged during DIY.

• We do not accept order cancellations or refund requests once the tracking number is provided and the product is in transit. Upon receiving the goods, customers can initiate a return, with shipping costs borne by the customer.

• We reserve the right to cancel a refund or exchange if we are unsatisfied with the supporting proof provided.